Help & Support
Find answers to common questions or reach out to our support team
Getting Started
Follow these 4 simple steps to start using GPM Login:
Download the latest GPM Login installer from the Download page. Supports Windows 10/11 (64-bit).
Run the installer with Administrator privileges. If Windows Defender or your antivirus warns you, choose "Allow" — the software is safe. See the whitelist guide below.
Open GPM Login and enter the license key you received after purchase. Keys follow the format SUB_XXXXXX. Each key activates on 1 PC (depending on your plan).
Click Create Profile, give it a name, assign a proxy (optional), and click Save. Then click Open Browser to start browsing with an independent fingerprint.
Common Issues
❌ License key not working
Common cause: Key entered incorrectly or wrong registration email. Check the email you used to purchase — the key was sent there. Make sure you copy the full key with no extra spaces. If it still doesn't work, contact support with your order ID.
⏳ Key reset 72-hour cooldown
A newly purchased license must wait 72 hours before its first reset. After that, each license key can only be reset (transferred to another PC) every 72 hours since the most recent reset. This is an anti-sharing protection measure. If you need an emergency reset before the cooldown (e.g., computer failure), contact support via Telegram with specific details — the team reviews these on a case-by-case basis.
🛡️ Antivirus blocking the software
GPM Login uses browser fingerprinting techniques that some antivirus programs may misidentify as malware. The software is completely safe. To fix: (1) Temporarily disable real-time protection during installation, (2) Add the GPM Login installation folder to your antivirus Exclusions/Whitelist, (3) Re-enable real-time protection.
🔌 Proxy connection failure
Check the proxy format you entered. GPM Login supports IP:PORT (unauthenticated proxy) or IP:PORT:USERNAME:PASSWORD (authenticated proxy). Supports HTTP, HTTPS, SOCKS4, and SOCKS5. Verify the proxy is working by testing it outside GPM Login first.
🔐 Forgot account password
Go to the login page at gpmlogin.com/login and click Forgot Password. Enter your registered email — the system will send a password reset link within minutes. Check your spam folder if you don't see the email.
If you can't find your answer here, don't hesitate to reach out directly. We respond fastest via Telegram.
Contact Support →